Delivery & Shipping
Every order is dispatched with care via a tracked courier. Below you will find full details on our delivery process, from checkout to your doorstep.
How Tracking Works
A tracking reference is generated for every order and sent to your email once your parcel is dispatched. You can monitor its journey through the a tracked courier tracking portal — from our dispatch centre right through to delivery at your address. If anything seems amiss with your shipment, our support team is ready to help.
Delivery Costs & Timeframes
Complimentary Delivery: Automatically applied to orders of $150 NZD or more
Flat-Rate Postage: $14.99 for all orders under $150 NZD
Dispatch Window: 1-2 business days after order confirmation
Estimated Transit: 3-7 business days via a tracked courier (metro areas typically faster)
Our Approach to Discreet Packaging
Every parcel leaves in plain, unbranded packaging — no logo, no company name on the outside, and nothing on the label describing the contents. The sender shows as a neutral trading name. Inside, seeds travel in a crush-resistant container, which matters more than it sounds on a rural run where a parcel may be handled several times and left in a roadside box.
How Long It Takes Where You Are
Transit times below are business days after dispatch, not calendar days, and they start once the courier has the parcel rather than when you order. Main centres run at the fast end. The West Coast and the far south sit at the slow end because they are served less frequently, not because the parcel is treated differently.
Rural delivery is the one case that can run past our stated transit window, and we would rather say so here than quote a number we miss. If your address is rural, allow the longer end. Every order is tracked, so you can see where it is rather than guess.
Seed Replacement & Germination Promise
Opened seed packs cannot be returned due to the perishable nature of seeds. That said, our germination promise means you are covered: if your seeds fail to sprout using our recommended method, contact us within 30 days of delivery with supporting photos and we will send replacements at no charge.